Shipments and returns

Your pack shipment

Packages are generally dispatched within maximum 3 days after receipt of payment and are shipped via normal post with tracking with signature. We will provide you with a link to track your package online.

We advise you to group your items in one order. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

The jewelry will be packed in jewelry gift boxes and bubble envelopes and sent through normal post.

It usually takes around 7-10 working days to receive your orders for example overseas, for example in the USA or Canada, 5 days in EU. For more distant destinations, it takes 10-14 working days.

Occasionally there might be delays, especially during the time before Christmas, because the post is so busy, so please try to place your orders with enough time ahead. During Christmas, orders are shipped every day, so that orders leave as soon as possible.

Because all orders are shipped with tracking number, even if you miss your delivery from your local post office, you can either pick it up there or reschedule delivery. It is a safer way of shipping for both seller and buyer.

If you do not wish your order shipped with tracking number, please say so in the message box at checkout.

Returns and refunds

You will get a full refund if you are not happy with your purchase for 14 days, as long as you pay for the shipment and send it back in its original packaging.
For other special cases, like items lost, damaged in post, please write an email. You can get a refund if you provide a photograph of the damaged item and return it to the seller.