Terms and conditions of use

Last time of modifications is 28/02/2015

Company

ByVellamo OÜ
Pronksi 4
10124 Tallinn
Estonia
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Products, Supply and Prices

All the items in the shop are intended for sale to single consumers. Any products' description included the caracteristics, features and prices of the corresponding product. Shipping is systematically included into the price indicated in the shop and will not be added to it. Shipping will be send to any country and region covered by the services of Eesti Post. If shipping require an exceptionnal specific delivery services, the price of this service will be included in the price of the order. More information about shipping can be find here

Only products in the shop are in stock. In case a product ordered is not in stock, we will inform you promptly. Then your order will be charged within 30 days if we are able to resupply that product in the meantime. 

Most of the piece are unique and cannot be redone exactly in the same. However, request for personal design can be submitted and price will be neogciated on a per design basis. 

For non unique pieces, small variations are possible, due to the natural origin of the component of their handmade nature. 

Products guarantee - Fabrication

All our items are made from elements conform to the description of the products, like "Original Murano Glass", real pearl, sterling silver, etc... All the production process are handmade and imply single unit or very small batches production. 

Privacy policy

ByVellamo.com considere the protection of the personal data of its clients as priority. It is following the guidelines of the "Strategy Cybersécurité" guide provided by the consulting company Starkace OÜ

Products guarantee - Fabrication

All our items are made from elements conform to the description of the products, like "Original Murano Glass", real pearl, sterling silver, etc... All the production process are handmade and imply single unit or very small batches production. 

Payment

We currently accept, through the service provider Paypal(c) VISA, MASTERCARD and AMERICAN EXPRESS credit card, as well as direct Paypal payement. Customers will be informed of the status of their order. Transaction system can process Euros and Dollars. Other currencies will be converted into one of these 2 currencies according to the current exchange rate applied by our bank and payement system. More information about our payment system can be find here

Taxes and Customs

All deliveries within the EU (European Union) will be duty free. 

There may be import duties for USA and to all other relevant countries: please contact your local customs office to inquire about the possible custom duty rate. Any possible import duties for deliveries are paid by our customers at the delivery.

Goods over a certain monetary value may be subject to customs duties. Upon arrival of the goods at the place defined by you, you could be required to pay to relevant authorities for customs duties, import fees and other taxes. All of these custom related additional costs for customs clearance and import charges or fees must be borne by the customers, since it does not fall within our sphere of control. 
More information about the guidelines or customs charges will be provided by the customs office responsible for your area. 

Force Majeure Event

We will not be liable or responsible for any failure to perform or delay in performance of any of our contractual obligation that is caused by events outside our reasonable control ("Force Majeure Event"). 
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- strikes, lock-outs or other industrial action;
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- impossibility of the use of public or private telecommunications networks;
- the acts, decrees, legislation, regulations or restrictions of any government.

ByVellamo include in the "Force Majeure" event the potential clogging of post delivery services. More information about this issue and its potential consequence, as well as the way to tamper it can be found here

Customer Service

For anything you may need to know, to ask or for any feedback relative to our services, please fill the form you can find here. You can also contact us at  info (@) byvellamo (dot) com

Our customer Service will be glad to respond to your request as quickly as possible and will try to bring you satisfaction. 

Returns and Refunds

You will get a full refund if you are not happy with your purchase for 14 days, as long as you pay for the shipment and send it back in its original packaging.
For other special cases, like items lost, damaged in post, please write an email. You can get a refund if you provide a photograph of the damaged item and return it to the seller. All package are send with tracking number and a package signal as "delivered" by your local post office will not be considered as lost. 

Modification and addition to these terms and Conditions

ByVellamo reserve its right to revise these terms at any moment by modyfing this page. You are expected to verify this page from time to time to take notice of any change we make, as they are binding you. Some of the provisions in these terms can be superseded by provisions or informations published elsewhere on the ByVellamo.com website. The reference date of modification for these terms and conditions are indicated at the top of this page.